Shipping policy
Last updated: October 5, 2026
Thank you for shopping with DESKOX. This policy explains how and when your order is processed, shipped and delivered. By placing an order with us, you agree to the terms set out below.
Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after your order is placed.
Orders placed after 2:00 PM, or on a weekend or public holiday, begin processing on the next business day.
During high-volume periods such as new product launches, seasonal sales and the holiday season, processing may take an additional 1–2 business days. If there is a significant delay affecting your order, we will contact you by email.
You will receive a confirmation email as soon as your order is placed, and a second email containing tracking details once your order has been dispatched.
Shipping Destinations
We currently ship to addresses within the United States only, including Alaska, Hawaii and US territories.
We do not currently ship internationally. We are also unable to deliver to PO Boxes for Express Shipping orders, or to freight-forwarding addresses.
Shipping Options and Rates
The delivery estimates below are transit times after your order has been dispatched. They do not include the 1–2 business day processing period described above.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping | 7–14 business days | Free |
| Standard Shipping | 3–5 business days | $19.99 |
| Express Shipping | 1–2 business days | $45.99 |
Free Shipping is available on every order with no minimum spend. You may select your preferred shipping method at checkout.
All shipping rates are calculated and displayed at checkout before you complete your payment.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your parcel.
Please allow up to 48 hours for tracking information to become active after you receive this email. If your tracking number has not updated after 5 business days, please contact us at contact@deskox.store and we will investigate on your behalf.
Orders Containing Multiple Items
Orders containing more than one item may be dispatched in separate parcels and arrive on different days. This is normal and does not mean that part of your order is missing or lost.
Where this applies, you will receive a separate tracking number for each parcel. If one parcel has arrived and another has not arrived within 5 business days of the first, please contact us and we will check its status for you.
Delivery Delays
While we work hard to meet every delivery estimate listed above, these windows are estimates and not guarantees. Delays can occur due to circumstances outside our control, including:
- Carrier delays, backlogs or operational disruption
- Severe weather, natural events or regional emergencies
- Customs or regulatory inspection
- Incorrect or incomplete delivery addresses
- Peak seasonal order volume
DESKOX is not liable for delays caused by the carrier once a parcel has left our facility. However, we will always assist you in tracing and resolving a delayed shipment.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing your order. We are not responsible for orders delivered to an incorrect address supplied at checkout.
If you notice an error in your address, email us at contact@deskox.store within 12 hours of placing your order and we will do our best to correct it before dispatch. Once an order has been shipped, the delivery address cannot be changed.
Parcels returned to us as undeliverable — due to an incorrect address, a refused delivery, or an uncollected parcel — can be reshipped at your cost, or refunded minus any original shipping cost paid.
Lost, Stolen or Damaged Parcels
If tracking shows your parcel as delivered but you have not received it, please check with household members and neighbours, and look around your property and any safe places the carrier may have used. If it has not turned up within 48 hours, contact us and we will open an investigation with the carrier.
If your order arrives damaged, please email contact@deskox.store within 7 days of delivery with your order number and clear photographs of both the item and its packaging. We will arrange a replacement or a full refund.
If your parcel is confirmed lost in transit by the carrier, we will send a replacement or issue a full refund at no cost to you.
Taxes and Duties
All prices on this website are shown in US dollars (USD). Applicable sales tax is calculated and displayed at checkout based on your delivery address.
As we ship domestically within the United States only, there are no customs duties or import fees payable on your order.
Order Cancellations
You may cancel your order for a full refund at any point before it has been dispatched. Please email contact@deskox.store with your order number as soon as possible.
Once an order has shipped it can no longer be cancelled, but you may return it in accordance with our Refund Policy.
Contact Us
If you have any questions about this Shipping Policy, your delivery, or an existing order, please get in touch. We respond to all enquiries within 24 hours, Monday to Friday.
DESKOX
2580 Creekmont Dr
Lawrenceburg, TN 38464
United States
Email: contact@deskox.store
Phone: (732) 562-2480
Support hours: Monday to Friday, 9:00 AM – 5:00 PM CST